ace99 Privacy Policy
Your personal information is completely safe with us — ace99 follows a strict data protection policy and keeps every transaction and account secured through SSL encryption.
1 Introduction & Scope
Welcome to the ace99 platform. This Privacy Policy ("Policy") applies to ace99's website, mobile services, and all associated digital channels. It explains in detail how we collect your personal information, the purposes for which we use it, who we share it with, and how securely we keep it.
By using ace99's services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us with any questions.
This Policy applies only to the ace99 platform. ace99 is not responsible for the privacy policies of any third-party websites or services. We always believe in transparent and responsible data management.
2 What Information We Collect
We collect certain necessary information to operate the ace99 platform. This information comes from two main sources — information you provide directly and information collected automatically while you use the platform.
2.1 Information You Provide Directly
During account registration, verification, and use of our services, you provide the following information:
- Full name and username
- Date of birth (for age verification — only those aged 21 or above may become members)
- Mobile number (linked to bKash, Nagad, or Rocket)
- Email address
- Payment information — bKash, Nagad, or Rocket account number (full number is stored encrypted)
- Identity verification documents, where applicable
2.2 Automatically Collected Information
When you use the ace99 platform, our systems automatically collect certain technical information:
- IP address and device identification information
- Browser type, version, and operating system
- Platform login time, session duration, and page visit history
- Gaming history, betting patterns, and transaction records
- Preference-related information collected via cookies and similar tracking technologies
2.3 Information from Customer Support
When you contact support via ace99's 24/7 live chat or email, the details of that conversation are retained by us. This helps us improve our service quality and provide you with more effective assistance in the future.
3 Purposes of Using Your Information
ace99 uses your information only for legitimate and necessary purposes. We never use your information for excessive or irrelevant purposes.
3.1 Service Operation & Improvement
- Creating your account and ensuring secure login
- Processing deposits and withdrawals — via bKash, Nagad, and Rocket
- Correctly awarding bonuses, rewards, and cashback benefits
- Identifying and resolving technical issues on the platform
- Improving service quality and user experience
3.2 Security & Fraud Prevention
- Preventing unauthorized access to accounts
- Identifying suspicious transactions and taking necessary action
- Protection against the creation of multiple accounts
- Prevention of money laundering and fraudulent activity
3.3 Communication & Customer Support
- Sending important account notifications and security alerts
- Transaction confirmations and promotional information (subject to your consent)
- Responding to support requests — via 24/7 live chat and email
3.4 Age & Identity Verification
ace99 is a responsible gaming platform. We ensure that all users are aged 21 or above. Identity-related information collected for this purpose is stored under strict protection.
4 Information Sharing & Disclosure
ace99 never sells your personal information. Information is shared with third parties only to operate our services and in a very limited scope.
4.1 Service Provider Partners
We use the services of certain trusted technology partners — such as payment processors (bKash, Nagad, Rocket), game software providers, and cybersecurity firms. These partners are given limited access only to the information needed to perform their specific services and are required to comply with our privacy standards.
4.2 Legal Obligations
If a legal authority requests information through a lawful process, ace99 may provide it in compliance with applicable law. In such situations, we always supply only the minimum information required.
4.3 What We Never Do
- Sell or rent your information to third parties
- Transfer your personal information to advertisers
- Share information for promotional purposes without your consent
- Disclose any information to competing companies
ace99's Data Protection Commitment
Your financial information — especially information related to your bKash, Nagad, and Rocket accounts — is protected with the highest encryption technology. No third party other than payment processors can access this information.
5 Cookies & Tracking Technology
ace99 uses cookies and similar technologies to operate the platform properly. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are strictly necessary for the platform's basic functioning. This includes maintaining login sessions, storing security tokens, and remembering language preferences. Without these cookies, the ace99 platform will not work properly.
5.2 Functional Cookies
These cookies remember your preferences and settings — such as your favourite game categories, screen settings, and so on. They make your experience more convenient.
5.3 Analytics Cookies
These cookies help us evaluate the platform's performance — which pages are visited most, where technical issues exist, and so on. This information is analysed in aggregate and you are not individually identified.
5.4 Cookie Controls
You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some ace99 features to stop working.
6 Data Security Measures
ace99 gives the highest priority to the security of your information. We use industry-standard technical and administrative safeguards.
SSL Encryption
All data exchanged between you and ace99 servers is encrypted using SSL/TLS technology. This ensures that no one can read or alter your information in transit.
Firewall & Intrusion Detection
ace99's infrastructure is protected by advanced firewalls and intrusion detection systems. Suspicious activity is automatically identified and blocked.
Least-Privilege Access Policy
ace99 staff are given access only to the information needed to carry out their responsibilities. All access is logged and regularly audited.
Secure Data Storage
Sensitive information such as payment details is stored in encrypted databases. Passwords are never stored directly — only encrypted hashes are kept.
Regular Security Audits
ace99's security team conducts regular system audits. Any vulnerabilities are identified and resolved promptly.
Staff Training
All ace99 staff are trained on the importance of data protection. Any misuse of personal information is strictly prohibited.
7 Your Rights
As an ace99 user, you have certain important rights over your own information. Contact us to exercise these rights.
7.1 Right to Access
You can find out at any time what information ace99 holds about you. Upon request, we will provide a summary of your stored information.
7.2 Right to Rectification
If any of your information is incorrect or out of date, you can request that it be corrected. Keeping accurate and up-to-date information is also important for your security.
7.3 Right to Deletion
In certain circumstances you may request the deletion of your account and associated information. However, some information may need to be retained for a set period due to legal obligations or financial record-keeping requirements.
7.4 Right to Opt Out of Promotional Communications
If you do not wish to receive promotional messages from ace99, you can inform our support team at any time. Important account and security notifications may still be sent.
7.5 Right to Lodge a Complaint
If you have any complaint about how your information is handled, contact ace99 directly. We are always committed to resolving issues as quickly as possible.
8 Data Retention Period
ace99 retains your information only for as long as necessary to provide services or as required by law. The retention period may vary for different types of information.
8.1 Account Information
This information is retained for as long as your account is active. Even after an account is closed, some information may need to be kept for a set period due to legal requirements.
8.2 Financial Transaction Information
Financial records — deposits, withdrawals, and betting history — are retained for an extended period for legal and audit purposes. This is necessary for anti-money-laundering compliance and dispute resolution.
8.3 Support Conversations
Your conversations with customer support are retained for a set period to help improve service quality and resolve future issues. After the retention period, this information is securely deleted.
9 Protection of Minors
ace99's services are for those aged 21 or above only. We do not knowingly collect information from minors.
If we learn that a minor has registered on ace99, we will immediately close that account and delete the associated information. ace99 is fully committed to protecting minors from gaming.
If you suspect that a minor is using ace99, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.
10 Policy Changes
ace99 may update this Privacy Policy from time to time — due to technological changes, the introduction of new services, or legal changes. For any significant changes, we will inform you via a notice on the platform.
Continued use of ace99 after a policy update will be taken to mean that you have consented to the new policy. We therefore recommend that you visit this page occasionally to review the latest Privacy Policy.
If you have difficulty understanding any part of this Policy or have any questions, our support team is always ready to help you.
Have a question about privacy?
ace99's support team is with you 24/7 — contact us via live chat or email for help in Bengali and English.